How many different ways are your costs being hidden in that slick sales proposal? Other groups have a million hidden costs that they aren’t going to talk about during their pitch. You’ll find out about them after you’ve signed the contract.  You might (probably will) pay a fee every time they have to send a tech to your site.  You might (probably will) pay a fee every time someone does some work after 5pm or on a weekend.  You might (probably will) pay a fee anytime you need to have a software upgrade done.  Ask these questions when you are looking.

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